(b)(4).Method: the complaint f&p sleepstyle series cpap was not received at fisher & paykel healthcare (f&p) in new zealand for evaluation.Our investigation is thus based on the information and photograph provided by the customer, previous investigations of similar complaints, and our knowledge of the product.Results: visual inspection of the provided photograph revealed that one pin had detached from the mains inlet socket and was stuck in the power cord.Conclusion: the reported incident was traced to an issue in the assembly process of the supplied mains inlet connector component.The supplier of the component was notified and they have made changes to the assembly process.As part of our ongoing product improvement initiatives, we recently implemented a gauge test which identifies and rejects any potentially faulty mains inlet sockets prior to assembly into the sleepstyle.The subject sleepstyle was manufactured prior to implementation of these measures.Our user instructions that accompany the f&p sleepstyle state the following: "do not use if the device, power cord or accessories are damaged, deformed, or cracked."."do not pull on the power cord as it may become damaged."."turn the device off at the power supply, then remove the power cord from the rear of the device.".
|