H.6.Investigation: scope of issue: the scope of issue is limited to part 662588 facsduet and s/n: (b)(6).Problem statement: fse caught his hand on the probe while performing a scheduled pm service on the facsduet on 13feb2020.Manufacturing defect trend: there are 0 qns related to the reported issue.Date range (date of incident to 12 months back) from 13feb2019 to date 13feb2020 (rolling 12 months).Related qn(s) number: (b)(4).Complaint trend: this is the only complaint related to the reported complaint.Date range (date of incident to 12 months back) from 13feb2019 to date 13feb2020 (rolling 12 months).Manufacturing device history record (dhr) review: review of dhr for pn662588 serial number: (b)(6) was reviewed.Date of manufacture: 24may2019.The instrument met all the manufacturing specifications prior to release.Investigation result / analysis: the investigation was performed and based on the review the fse did not follow established safety instructions per bd facsduet service manual doc.No 10000423011 rev 01 (chapter 1, pg 7) prior to performing the pm service.Service max review: review of related work order #: (b)(4).Install date: 12sep2019.Defective part number: no parts were replaced during the pm.Work order notes: subject / reported: this was a scheduled pm service, problem description: n/a, cause: fse failed to follow established safety instructions per bd facsduet service manual doc.No 10000423011 rev 01 (chapter 1, pg 7), work performed: scheduled pm, solution: n/a.Returned sample evaluation: no request was made because there were no defective parts.Risk analysis: risk management file part #10000225098, revision ver h was reviewed.Hazard(s) identified? yes, no.If no (to above), what actions will be taken? hazard id : 1.4.12.Hazard: operator gets cut due to laceration (exposure to sharp edges).Severity: 3.Probability: 1.Risk index: 3.Implementation: nemko safety test iec61010-01 risk control: the system is designed to isolate and protect the user from safety hazards when access points are open.New hazard: mitigation(s) sufficient: yes, no.Root cause: based on the investigation result, the root cause was determined to be fse failed to follow established safety instructions per bd facsduet service manual doc.No 10000423011 rev 01 (chapter 1, pg 7).Conclusion: based on the investigation results, complaint was confirmed.
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