Pma/510(k)#: k162717.Device evaluation: the evo-20-25-15-e device of c1617411 lot number was not returned for evaluation.With the information provided, document based investigation was conducted.Additional information was requested, however due to the current circumstances and restrictions regarding covid-19, only one attempt for additional information has been made.Documents review including ifu review: prior to distribution all evo-20-25-15-e devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for evo-20-25-15-e device of lot number c1617411 did not reveal any discrepancies that could have contributed to this issue.There is no evidence to suggest that this issue affects the entire lot #c1617411; upon review of complaints this failure mode has not occurred previously with this lot #c1617411.The instructions for use ifu0061-5 which accompanies this device instructs the user to "when stent point-of-no-return has been passed, pull safety wire out of delivery handle near wire guide port." there is evidence to suggest that the customer did not follow the instructions for use, as per complaint description "the release pin was not pulled before catheter removal." root cause review: a definitive root cause could be determined from the available information.A definitive root cause can be attributed to user error, as the device was not used as per intended use, as per complaint description "the release pin was not pulled before catheter removal." from additional information provided "a second evo esophageal stent was placed with no issue.The stent was used by a dr devadas (surgeon) who took the product from the endoscopy department without consulting any of the endoscopy staff or reps about the product or its use." summary: complaint is confirmed based on the customer's testimony.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
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