The device return is anticipated; however, at the time of the report the device has not been received by verathon.Verathon continues to investigate the reported event and a supplemental report will be submitted in accordance with 21 cfr 803.56 when additional information becomes available.The pgvl system and all its components have not been available for purchase since april 1, 2016 and have not received service nor support since december 31, 2017.
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The customer reported that during a patient procedure, using a pgvl 4 to 4 pin connector cable, the image was cutting in and out.The customer reported that the cable was damaged and the customer had "fixed" the cable by putting tape over it.No delay in the procedure, use of a backup device, or harm to the patient or user was reported.
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