The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The customer reported that the heat pack was being activated.When squeezing the heat pack, it exploded on the arms, scrubs and on the face.A second heat pack was squeezed and the same thing has happened.The product from the heat pack was on the customer, over the floor and a nearby wall and on the table.The customer further stated that the skin was washed and the scrubs were changed.There was no harm to the patient or the staff involved.
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