Medical device expiration date: unknown.Device manufacture date: unknown.(b)(4).Investigation summary: one photo sample was received by our quality team for evaluation.From the photo returned, it was observed that the valve has moved within the cannula hub, verifying the customer experience.A device history record could not be evaluated as the lot number is unknown.Based on the quality team's investigation, the root cause of the leakage is due to the injection valve moving within the cannula hub.A trend for the moving injection valve has been observed for this product line.A project has been started to further determine the reason for the moving injection valve in the venflon pro safety so that a fix can be made to further prevent this issue.Customer complaint trends will also continue to be evaluated on a monthly basis.Capa#(b)(4) has been initiated to address this issue.
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