The customer reported to olympus that during preparation for use, the device was having a brightness issue.The lamp had been used and was at the maximum hours.The lamp that was being switched to was the incorrect lamp part.The device was restarted.There were no error messages, alerts or alarms received.There was no patient injury reported.
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The device is not returned as the issue was resolved with troubleshooting.Device evaluation is done by communication and historical records.Also, correction is being made to included information reported by user and not included in the initial mdr: the device was inspected and there was no damage or abnormalities.This supplemental report is being submitted to provide this information.The device history record review confirmed that device there were no abnormalities, special adoption, or variations in manufacturing.The user reported that upon replacing the main lamp in the device and the replacement bulb failed to activate.Upon troubleshooting, it was confirmed that the user was had used as replacement an incorrect lamp model not compatible with the device.The incorrect lamp was removed and substituted with the lamp meant for use with the device.The issue of the lamp failing to activate was resolved.Instruction for use description includes: never install a lamp that has not been approved by olympus.The use of a non approved lamp can cause damage to the light source and ancillary equipment, malfunction or a fire.If combinations of equipment other than those shown below are used, the full responsibility is assumed by the medical treatment facility.
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