This supplemental report was submitted to provide additional information from the original equipment manufacturer (oem) for mdr.The oem performed a device history record review and no abnormalities were found.An investigation was completed by the oem and determined that there is no manufacturing, material or processing related cause for this failure mode.Based on the investigation, the oem determined that the reported b30 error occurred when the scope connectors were used without adequate drying, or when foreign objects such as dust or the remainder of the chemical solution were attached to the electrical contact point of the scope connectors.As stated on the ifu (instruction for use) and as a preventive measure, the user manual states: if the light source is soiled, perform the following cleaning procedure immediately after use.If cleaning is delayed, residual organic debris will begin to solidify, and it may be difficult to effectively clean the light source.The light source should also be cleaned routinely.Olympus will continue to monitor complaints for this device.
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