Product or objective evidence was returned and the evaluation.The black plastic part was burnt between the connectors.The device was difficult to use.After lubrication, the device worked easily.Device history record (dhr) was reviewed and no anomalies that could be associated with the complaint were observed.The complaint was verified as valid.The device did not work because there was an electrical continuity problem due to the burn of the plastic part.The burn of the plastic part was the consequence of the formation of an electric arc, probably due to the presence of humidity in the connection zone (cable not dried / blood / tissues).It can come from a defect of cleaning or of drying of the instrument despite of recommendations in the instructions for use (ifu).Moreover, the device jams due to a lack of lubrication.
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