Other, other text: additional information: d5 and e4 are unknown.No information has been provided to date.Device evaluation: the pump was returned for investigation.A visual inspection of the pump found that the factory label was intact and the pump was in good condition with no appearance of physical damage.No error which related to customer reported problem was found in the event log.During functional testing, customer delivery program was performed.Pump operated as intended and no problem was found.The reported failure was not confirmed.The root cause cannot be established.Performed preventative maintenance and all functional testing.Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
|