According to the reporter, they calibrated the capsule without any issues and after placement, they were unable to pair the recorder to the capsule.The customer stated that they woke the recorder up and press "start to study" and selected the study duration, but technical support informed the customer that the recorder current status indicated that there was no calibration data and they were unsure if it was deleted, but at this time, they must start from the beginning.There was no patient and user harm.
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