The aquabeam robotic sytem handpiece was not returned for investigation of this event.The aquabeam robotic system's log file was reviewed, which confirmed that during aquabeam robotic system handpiece priming the operator was consistently pressing the [-] button indicator on either the aquabeam robotic system console or aquabeam robotic system motorpack and the priming button was released stopping the priming.The aquabeam robotic system handpiece was replaced in order to continue the procedure.The total procedural delay time was 23 minutes and 26 seconds.A review of the device history record (dhr) for serial number (b)(6) was conducted, which confirmed that there were no nonconformances generated during the manufacturing process of this system.The review indicated that the system met all required specifications upon release for distribution.A review for the lot number of the aquabeam robotic system handpiece (20c00086) confirmed that there were no nonconformances generated during the manufacturing process; the lot met required specifications prior to release for distribution.A review for similar complaints was performed on serial number (b)(6), which confirmed one other similar event reported.The aquabeam robotic system's instructions for use (ifu), ifu0104-00, rev.A.Under section 8.16 states the following: press the "prime" button on the foot pedal or console and circle priming indicators (100% and 50%) will appear on the cpu.Press the [+] button on either the console or the motorpack to prime the aquabeam handpiece at 100% power level.Continue to press the [+] button until the 100% yellow indicator turns green.Release the [+] button while pressing the prime button until the 50% yellow indicator turns green.The aquabeam robotic system handpiece was not returned for investigation of this event.A review of the log file on this event confirmed that during the aquabeam robotic system handpiece priming the operator was consistently pressing the [-] button indicator on either the aquabeam robotic system console or aquabeam robotic system motorpack and the priming button was released stopping the priming.Per the aquabeam robotic system's ifu, the operator is to press the [+] button on either the aquabeam robotic system console or the aquabeam robotic system motorpack to prime the handpiece at 100% power level.Pressing the [-] button indicator decreases the power level.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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