Method: no complaint devices were returned to optimized ortho by the customer.Thus, the device history files were investigated which included reviewing the ops insight plan, ops femoral guide design, pre-operative imaging and all production steps of the femoral guide.Results: the femoral guide was designed correctly as per all ops production processes.No issues were encountered during inspection of the femoral guide.The issue with the guide fitting poorly in surgery may been caused from the segmentation problems.During guide design, the inner surface of the guide is cut using a drape that is generated from the segmentation performed in scanip.A lack of accuracy in segmentation of the patient's bone would result in a poor fitting guide, which would in turn affect the positioning of the resection.Conclusion: the femoral guide for this case was generated correctly and was within all specifications as described in internal procedures.It was found that the likely root cause of this customer complaint was most likely be due to segmentation issues.There were no reported patient consequences for this complaint.
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