This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: leaking adaptor.Probable root cause: design: poor interconnection design.Manufacturing: adapter or cannula not manufactured to specification.Application: user error - cannula/adapter not connected properly.Improper handling causes damage to cannula/adapter.The reported failure mode will be monitored for future reoccurrence.The device manufacturer date is not known.The investigation was previously closed based on product not received; however, the product has now been physically received at stryker endoscopy, usa and the investigation has been re-opened.Investigation as follows is now based on product received.Alleged failure: as reported: "both adapters in birmingham team¿s inventory are missing internal suction ring causing the flowport adapter to leak and spray water all over surgeon".The failure(s) identified in the investigation is consistent with the complaint record.The probable root causes could be: 1) inappropriate disassembly of device during reprocessing, 2) rough handling of device during reprocessing, or 3) excessive force applied on device.The product was returned for investigation and the failure mode will be monitored for future reoccurrence.
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