Investigation failure description according to the provided pictures: one screw of the holding instrument has come loose and is no longer fixed in the cover plate.Investigation no product at hand, therefore an investigation at the product is not possible.Pictorial documentation pictures were provided.A section of the instructions for use (ifu) was noted, which stated "fixation screws which connect the various components must not be disassembeled".Batch history review due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.Explanation and rationale on the basis of the current information and without a product for investigation, a clear conclusion cannot be drawn.It could be possible that the screws were unscrewed for the purpose of cleaning.It is possible to unscrew the fastened screws of the nq560r, but they are not designed for disassembling.The instrument is not meant to be opened for cleaning and the screws are therefore glued to the thread.By forcibly unscrewing the screws, the adhesive connection between the screw and the thread is dissolved/destroyed.The screw, which is screwed back in, can then loosen unintentionally after repeated use.On this issue there was a safety team meeting in march 2014.Among other things there was a change of the ifu.Furthermore it is also mentioned in the ifu that the device has to be checked for damages, loose parts etc.Conclusion and root cause see above.Corrective action safety team, change number: it can be assumed that the complained device was manufactured before the change/modification.
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