Only the manufacturing date on the label was recorded.The sterile lot number of the device was not provided.--corrected the lot number to 9-24-2019.The customer was given a return material authorization(rma) form and a shipping label to return the device.However, it was never received.The tracking number on the shipping label was never used and the customer could not confirm the carrier information to track it.The device history record could not be reviewed as the sterile lot numberr was not provided.The complaint cannot be confirmed without the return of the device, and a root cause cannot be determined.(b)(4).This can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or the need for corrective actions, a follow up report will be submitted.
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