The field service engineer remotely assisted the biomed with the performance assurance test of the replacement mx800 monitor.Based on the information provided, the exact cause for the reported issue could not be established and a malfunction of the device at the time of the reported event cannot be ruled out.The customer replaced the mx800 monitor, and the fse assisted the biomed via phone with the performance assurance test of the replacement monitor.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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