The device was returned to olympus for evaluation.The user¿s complaint was not confirmed.The device was visually inspected, and a 2 hour burn test was performed and unable to duplicate the user¿s complaint.The device was tested with several different scopes and found unit passed all functional tests.Video image was functioning as intended and errors did not appear.Scope socket is in normal condition; however, the front panel labeling was missing.The socket air joint was worn out and was leaking pressure and there was corrosion in the air tubing.The listed parts were replaced.The device was returned to full functionality and returned to the user facility.
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The investigation has been completed.As the results of the device history record review, it was confirmed that there was no abnormality in manufacturing, concession, and variation.The root cause could not be conclusively determined.Probable causes that could have led to the reported event include that this was caused by foreign material such as dust or dirt and the remainder of the chemical solution attached to the electrical contact point of the video connectors.Scope communication errors (e216) occur when successful communication occurs at the time of activation, but a certain communication failure period subsequently occurs.The instructions for use caution: "before connecting the endoscope connector to the light source, confirm that the endoscope connector, including the electrical contacts are completely dry and clean.If the endoscope is used with the electrical contacts wet and/or dirty, the endoscope and light source may malfunction".
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