This report is being supplemented to provide the legal manufacturer¿s investigation summary regarding this report.According to the customer, the complaint device showed error message e433 during a procedure and restarted automatically.No patient injury was reported.The upon physical evaluation, olympus found the reported error in the error log but was unable to reproduce it during its inspection.Furthermore, olympus found various cases of error e172 in the error log.Upon inspection of the contacts at the lvps, we found traces of dark spots at the contact pins.These traces could be removed with a glass-fiber brush, so they were deposits on the surface of the contact pin.Based on the color, we suspect that these traces are burnt material (contact erosion) generated by an increased electric current over time.The same traces could be found at the contacts of a motherboard, and the contacts of the connecting cable are also likely to be affected.These observations may explain the resistance increase.The lvps connection cable was replaced.The risk to patients, users, and/or third parties associated with all reported issues was evaluated as alra (as low as reasonably achievable).The error messages e433 and e172 are triggered by the safety system of the esg-400 and communicated visually and acoustically to the user.They are part of the device's own security concept.In particularly critical cases, further use of the device is prevented by the security system until the error has been corrected.The customer is basically required to check the function of all devices used prior to a procedure.In addition, according to the ifu, a suitable replacement device must be provided during an application.
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