The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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A device history record could not able to be reviewed as lot number was not provided.The sample was not provided for evaluation therefore the reported condition could not be confirmed.A photograph was submitted for evaluation.Based on the digital image it is possible to confirm the reported condition; the y-port is damaged.The physical sample is needed to assess the reported condition and thus determine the potential root cause.According to supplier, the y-ports are assembled prior to the air leak test.All tubes are 100% tested for air leaks prior to releasing the lot.A crack/leak issue would be detected during the air leak test.The supplier reviewed the accuracy of the air leak test station and the yield was 99.38% in past 12 months.No abnormalities were found related to the production process.The root cause and corrective actions could not be identified.This complaint will be closed with no further action.If a sample is received, the complaint will be reopened for investigation.This complaint will be used for tracking and trending purposes.
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