Investigation: a terumo bct service representative checked out that machine at the customer site for preventative maintenance (pm).During the pm, it was discovered that the iv pole wold drop with slight pressure due to a defective or worn iv pole locking mechanism.The service representative confirmed the iv pole clamp was installed on this device.The iv pole clamp had been installed (b)(6) 2020 per field action 30.On (b)(6) 2020, service returned to customer site and replaced the iv pole and locking mechanism in accordance with manufacturer's procedures.Normal operation of the iv pole was verified prior to placing the machine back in service.The device serial number history report indicates no further related issues have been reported for this device.One year of service history was reviewed for this device with no issues related to the reported condition identified.Root cause: the root cause of this failure was a worn iv pole locking mechanism.
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During routine preventive maintenance of the device, it was discovered that the iv pole would drop with slight pressure.No donor or operator involvement was reported for this specific incident and ther was no injury reported, therefore there is no patient information reasonably known.
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