The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product. if additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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Additional information: the device history record (dhr) review of the reported lot number shows evidence that the product was released according to all established procedures and quality documentation.Samples were not provided for evaluation.The failure mode could not be confirmed and the root cause and corrective actions could not be identified if samples are received at a later date, the complaint will be reopened for investigation.According to product validation, there is no expiration date for penrose family products, however actions have been issued to add the expiration date to the label artwork of penrose family products.This complaint will be closed with no further action and will be used for tracking and trending purposes.
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