The issue was investigated in detail.The provided pictures showed a severely damaged system.The tube assembly was driven against the extension arm of a ceiling surgical lamp.A system malfunction was not communicated.Since the collision monitoring cannot detect free-standing parts or other movable objects placed in the travel range of the system movement, the system couldn't stop the movement by itself.The operator must operate the system only under visual contact and must assure that no movable/external objects (e.G.Ceiling mounted surgical light) are in the collision area when initiating the system movement.This is also described in the operator manual spl5-350.620.01.02.02 / chapter "safety" on page 22 and 23 (see below).According to the room plan, the mounting point of the surgical light is outside of the system movement area.Therefore, it is possible to swivel the surgical light out of this region.It was also stated that the system is no longer usable due to the damage.The unit was inspected and it was concluded that the tube carrier and the tower must be replaced.The system requires repairs, however, due to covid-19 pandemic situation it is not possible for factory experts to travel to perform these repairs.Therefore, the repair instruction 3783300-asd-100-00 (available for service since 15.10.2020) was created and send to the user's service department.Internal id# (b)(4).
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