The customer reported a patient in bed 18 was awaiting heart transplant had episodes of ventricular atrium blockage and ventricular fibrillation.At about 10.30 pm on (b)(6) 2020, the patient presented at least twenty ventricular fibrillation complexes not alarmed with a red alarm from the monitoring station.Emergency intervention was provided to the patient, thus this is considered a serious injury.
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A philips field service engineer (fse) went to the customer site.The fse could not confirm the issue while at the site.The fse was able to confirm that the patient was promptly rescued by the nurses, despite saying that the ventricular fibrillation alarms were not activated in the central unit.The fse collected available files for review.The files were sent to a philips clinical specialist (cs) for review.The philips clinical specialist (cs) believed the ecg signal was not good which resulted in the "failed to analyze ecg" technical alarms.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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