The device was returned to the service center for evaluation.Upon evaluation of the returned device it was noted that the suction outlet at the proximal end of the transducer was damaged.As this device is non-serviceable, the device was returned unrepaired.Device history record review was completed and records indicate that the product was manufactured and tested in accordance with all applicable procedures and met all final product release criteria.This is a known failure mode and may be attributed to user mishandling or improper reprocessing.Per the device ifu (spl-ifu rev am), the transducer is validated for only 100 reuses.Damage may result if cleaning and reprocessing is not performed according to ifu instruction.Per the ifu, "caution after each use or prior to cleaning and sterilizing, carefully inspect transducer and cable for tears, cracks or other signs of damage.Never use damaged equipment.This product is not validated for high-level disinfection.".
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