The reported event was inconclusive as no sample was returned for evaluation.A potential root cause was not chosen due to a lack of information.The lot number was unknown; therefore, the device history record could not be reviewed.A labeling review was not completed due to a lack of information.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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