Device was received and evaluated.Evaluation determined that the reported issue of cannot plug the transducer was not confirmed.The device was inspected and tested.All functions and outputs are within the standard specifications.The device passed the functional testing, output and electrical safety test.Minor scratches were found on the housing which unrelated to the reported issue.Once device was completed, the device was placed in the stock inventory.
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This supplemental report is being submitted to provide the device return evaluation, review of the device history records (dhr), the device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.Evaluation of the returned device determined that the reported complaint could not be confirmed.The device was inspected and tested.All functions and outputs are in standard specifications.The unit passed functional test, output test and electrical safety test.The only abnormality noted was the presence of minor scratches on the housing.A definitive root cause could not be determined on the reported issue.The customer was contacted in attempt to obtain additional information however were unsuccessful.No response was received from the customer.If additional information becomes available at a later date, the complaint will be updated accordingly.Olympus will continue to monitor complaints for this device.
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