The customer returned a spl-t to the service center for evaluation.Upon evaluation of the returned device, the complaint was confirmed.As this device is non-serviceable, the device was returned unrepaired.The reported failure is a known phenomenon and was produced as a result of damage to the transducer plug and/or receptacle.The damage to the receptacle is often incurred as a result of user error, often the user does not realize all connections are push/pull and instead the plug is twisted upon connection or removal.This action results in damage to the pins internal to the socket and may crack or damage the housing.On page 14 of the device (spl-ifu rev am) instruction manual the transducer receptacle is addressed, "connect the transducer to the generator by pressing the plug straight in.Caution do not twist or turn the plug." on page 20, ¿connect the transducer to the generator by aligning the key way of the transducer connector with the key way slot on the transducer receptacle on the front panel.Push straight in.Caution do not twist or turn the plug." the dhr was reviewed for subject model and serial number.All records indicate that the product was manufactured and tested in accordance with all applicable procedures and met all final product release criteria.
|