Model Number XS PST |
Device Problem
Electrical /Electronic Property Problem (1198)
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Patient Problem
No Patient Involvement (2645)
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Event Date 07/17/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Occupation is lay user/patient.The meter was requested for investigation.
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Event Description
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The initial reporter complained of a display issue with a coaguchek xs meter.The customer replaced the batteries because the meter was "not acting normal." the customer alleged the display screen was faint.Upon completing a display check, the whole screen was dim and the customer had difficulty seeing the "88.8"s in the results field.
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Manufacturer Narrative
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The reporter's device was returned for investigation.During the investigation, several screens were checked and the complete display works properly.No malfunction could be detected.The mentioned problem could not be reproduced.The device has been disassembled and its electronic compartment has been visually inspected.No contamination or other abnormalities are visible.No root cause or any other evidence for missing segments were found.
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Search Alerts/Recalls
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