Customer confirmed the product will not be returning for analysis.Therefore, this event is reported based on the information provided by the customer and from historical data of similar complaints.Historical data found similar complaints for the posey foam limb holder.Of those returned, broken buckles, excessive force and/or wear and tear has contributed to the malfunction.If the strap does not stay secured, or the strap or webbing tears while in use, it may allow the unintentional release of the patient.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint and the instructions for use were reviewed and determined to provide adequate instructions and warning for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file # (b)(4).
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