The customer complains two cracked freezing bag 250 (7200108305).The bag was not available for investigation.The customer sent pictures for a more detailed investigation with the marked location of the breakage.Due to the quality of the pictures, the issue cannot be seen.A filled in questionnaire was available.The following investigation and statements could be made: the event was observed during thawing.The customer did not use a metal cassette for freezing but for storage.A controlled rate freezer was used.The freezing bag was not stored with an overwrap bag as recommended for cell rescue.The filling volume was 40 ml (30 - 70 ml are recommended).According to the questionnaire, the missing metal cassette for freezing is a deviation from the recommended freezing procedure.If the bag has been placed in the metal cassette for storage after freezing, it is not guaranteed that the liquid is evenly distributed in the bag and it may have occurred pressure marks at the bag.It cannot be excluded that this contributed to the breakage.The missing overwrap bag is also a deviation from the recommended freezing procedure, but regarding to the described issue, this should not have an influence, but cannot be excluded.The issue likely occurred due to physical stress (e.G.Mechanical impact) during handling.This is the first complaint for this lot 7200108305 with an incident rate (b)(4).
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