(b)(4).Investigation summary: a device history review was completed regarding material number 306565 and lot number 0014635.The review did not reveal any detected quality issues during the production process that could have contributed to this reported defect.To aid in the investigation of this complaint, three picture samples were received for evaluation by our quality team and they all showed a syringe in its sealed packaging flow wrap.As a physical sample was unavailable for return, a thorough sample investigation could not be completed.There are quality controls currently in place to detect this type of defect during the production process.Further action has not been determined necessary at this time.Our quality team will continue to monitor the manufacturing process for this defect and other emerging trends.Investigation conclusion: 3 photos were provided.They all show a syringe in its sealed packaging flow wrap.Root cause description: since no sample was received the sample analysis could not be performed and no probable root cause can be offered.Rationale: based on the investigation carried out and with no sample for analysis the symptom reported by the customer can¿t be confirmed.No additional actions will be taken other than monitoring the complaint trend for this lot.The lot was produced for 0.967mm units; therefore, the cpm is 1.0.
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