H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, complaint and lot history, applicable previous investigation(s), labeling, applicable manufacturing records, and applicable fmea documents.Based on a review of this information, the following was concluded: the complaint of a damaged probe cover is confirmed but the exact cause remains unknown.One plastic probe cover was returned for evaluation.Evidence of use and gel was present.Water was poured into the bag to identify any leaks or tears in the plastic.A leak was observed near the distal end of the bag approximately 1.5 cm from the sealed section.Microscopic observation of the leak location revealed a triangular shaped tear.The edges of the tear were observed to be rough and uneven.The plastic near the triangular point was observed be stretched.The uneven and stretched plastic on the tear edge suggest blunt, pointed object was pressed into the cover leading to the tear.The source of the damage remains unknown and may have occurred during use of the device.A review of the manufacturing records did not revealed any evidence to suggest a manufacturing related root cause contributed to the reported event.Since the probe cover was observed to be damaged, the complaint is confirmed but the exact cause remains unknown.A lot history review (lhr) of redq2657 showed no other similar product complaint(s) from this lot number.
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