H3 and h6: the field service engineer (fse) went for onsite service and further investigation of the reported incident.The visible and functional check of locking mechanism and release bottom was done.No physical damages are visible.The intellivue x3 was securely seated in.During the investigation of the intellivue x3 the fse found that the device works as intended, no malfunction was present.The provided information and the evaluation results do not indicate that a malfunction of the device occurred.This is considered a patients issue.The product remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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