The patient sustained burns to her face and in other areas of her body where the cannula had contact as it burned.The patient received treatment for the burns at the hospital.The degree of the burns, the specific medical treatment received, and the reason for the patient's hospitalization is unknown; hospice would not provide this information, citing hipaa.There was no alleged malfunction/deficiency with the concentrator.Based on the information provided, the underlying cause of the event is user error; the patient did not adhere to the device labeling and instructions.The irc5po2v user manual states, "do not smoke while using this device.Do not use near open flame or ignition sources.No smoking signs should be prominently displayed.Keep all matches, lighted cigarettes, electronic cigarettes or other sources of ignition out of the room in which this concentrator is located and away from where oxygen is being delivered." in addition, the device itself is prominently labeled regarding the hazard of smoking or exposing the unit to an open flame/ignition source.The dealer advised that the no smoking warning labels were present on the concentrator, and the patient was aware that she should not use the concentrator while smoking.
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