The customer reported false elevated carbon dioxide results while running on the architect c4000 analyzer for 8 patients due to a physician questioning the results.The following data was provided (reference range: 22-29 mmol/l): the initial sample results were tested on (b)(6) 2020 and the repeat sample results were tested on (b)(6) 2020 after replacing the reagent kit with a new reagent kit.Sid (b)(6) = initial = 41 mmol/l, repeat = 22 mmol/l.Sid (b)(6) = initial = 36 mmol/l, repeat = 24 mmol/l.Sid (b)(6) = initial = 45 mmol/l, repeat = 27 mmol/l.Sid (b)(6) = initial = 36 mmol/l, repeat = 23 mmol/l.Sid (b)(6) = initial = 40 mmol/l, repeat = 26 mmol/l.Sid (b)(6) = initial = 34 mmol/l, repeat = 21 mmol/l.Sid (b)(6) = initial = 38 mmol/l, repeat = 26 mmol/l.Sid (b)(6) = initial = 39 mmol/l, repeat = 25 mmol/l.
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The customer reported falsely elevated results when running co2 (03l80-22) lot 56332uq12 on architect serial number (b)(6).The customer replaced the reagent kit, reran the samples and results were in range.Returns are not available.A review of tickets determined that there is normal complaint activity for lot 56332uq12.Trending review determined no trends identified for false elevated results for the product.The issue appears to be reagent kit specific, customer retested using the same lot and got acceptable results.Device history review identified no nonconformances were found for this current issue.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation, no systemic issue or deficiency of the co2 reagent, lot number 56332uq12 was identified.
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