A philips clinical application specialist (cas) visited the hospital site and met with the technical ide along with an ide from the neonatal department.Along with the members of the hospital staff, the cas highlighted the differences between the alarm limits and the parameters, including the alarm threshold at 10-seconds.The technical ide confirmed the failure of the audible alarm was due to the spo2 parameter not violating the 10-second threshold.The cas also observed the possible drifts in the alarm settings by the ide and the hospital use of the alarm pause feature.The monitor configuration for the spo2 parameter indicates a desaturation delay of 10 seconds.In the event of a desaturation and fast recovery (<10s), the monitor does not trigger an alarm on saturation.Although cannot rule out a product malfunction, the information provided by the cas and investigation findings determined a lack of training with the device by the hospital staff.The cas along with the technical ide have agreed to schedule a hospital staff training on the device use along with homogenizing the saturation alarms.The cas shared their findings with the customer who was satisfied with the information provided.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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