Device was evaluated.The device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.The customer returned a spl-sr shockpulse lithotripsy system and reported, "transducer connector damage, difficult to plug in".Upon evaluation of the returned device the complaint was confirmed.The damaged receptacle was repaired and the unit was returned to the customer.The reported failure is a known phenomenon and is produced as a result of damage to the transducer plug and/or receptacle.Damage to the receptacle is often incurred as a result of user error, often the user does not realize all connections are push/pull and instead the plug is twisted upon connection or removal.This action results in damage to the pins internal to the socket and may crack or damage the housing.As stated in the users manual: "connect the transducer to the generator by pressing the plug straight in.Caution do not twist or turn the plug." connect the transducer to the generator by aligning the key way of the transducer connector with the key way slot on the transducer receptacle on the front panel.Push straight in.Caution do not twist or turn the plug." olympus will continue to monitor complaints for this device.
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