The primary reported complaint of the autopulse platform (sn (b)(4)) displayed user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) error message was confirmed during the initial functional testing and archive data review.The root cause for ua 07 was due to damaged load cells.The damaged load cells were likely due to mishandling such as drop.The secondary reported complaint of the platform displayed user advisory (ua) 45 (not at "home" position after power-on/restart) error message was not confirmed during functional testing; however, was confirmed during archive data review.The root cause for the ua45 error message was due to the driveshaft not being at home position which is likely attributed to user error.Note that the user advisory error messages are designed into the platform when one of several conditions is detected.The error message observed in the archive are easily clearable by user.For example, ua 45 alerts the operator that the autopulse driveshaft is not at its home position when the platform was powered on.This user advisory will persist until the driveshaft is returned to its home position.Per the autopulse user guide instruct, to clear ua 45, the operator needs to pull up the lifeband until the chest bands are full extended.This action will move the driveshaft to its home position.Upon visual inspection, no physical damage was observed.The archive data review showed multiple occurrences of ua07 error message and a single occurrence of ua45.The initial functional testing of the autopulse platform could not be performed due to ua 07 error message displayed upon powering on.The load cell characterization test results confirmed load cells were over reported.The load cells need to be replaced to address the ua07 error.After replacing load cells, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test battery until discharged without any fault or error.The load cell characterization test passed.The autopulse platform passed final test.Historical complaints were reviewed for service information related to the reported complaint and there was one similar complaint reported for autopulse with serial number 33933.Ccr 50355 reported on 08 july 2020, load cell 2 was replaced.
|