Model Number OER-PRO |
Device Problem
Labelling, Instructions for Use or Training Problem (1318)
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Patient Problem
No Patient Involvement (2645)
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Event Type
malfunction
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Manufacturer Narrative
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The ess conducted the site visit as requested.The ess performed the water line disinfection and changed the device filters.There were no other issues reported.To date , no patient infection or harm reported.
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Event Description
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It was reported that the user has been using the machine for about a week and did not prepare the unit for long term storage of approximately 6 weeks.The user stated that there were no error codes on the oer-pro.The reporter stated that the user did not know that they need do anything prior to using the machine.The user conveyed to the olympus endoscopy support specialist (ess) that they are not comfortable doing the line disinfection and requested an onsite visit for the disinfection.There was no patient involvement on this report.No known infection reported.
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Manufacturer Narrative
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This supplemental report is being submitted to provide the review of the device history records (dhr).The device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.The root cause of the reported issue was not identified.It is difficult to reproduce preparation for long time storage.However, it was confirmed that the user stored the device for six weeks without preparing for long time storage of the device.Design of the device or manufacturing, cannot be confirmed as factors to cause of the event.Olympus will continue to monitor complaints for this device.
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Search Alerts/Recalls
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