Five samples were returned from the customer for analysis, four of them were already activated and one of them was not activated.Ampoule from the applicator not being activated was removed from the applicator and weighed.The weight of the complaint ampoule was 2.420g.According to batch records, specifications for this ampoule lot was 2.265g (lower spec) and 2.530g (upper spec).Complaint sample was found within specification.Based on manufacturing batch records and retain samples, no issues related to the complaint were noticed based on complaint sample received and the failure mode 'solution not enough' cannot be confirmed.No further actions are required at this time.Complaints will continue to be tracked and trended.
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