Overall investigation summary: fse investigated customer report that the table would not move up with either the foot control or hand control, but since that occurrence, they have not had any more issue with table movement.Fse could not duplicate the issue.Fse checked hand/foot switch cables, reconnected, verified lift transducer connections, could not find any issue with table movement.Verified operation according to service checklist (b)(4) and returned the unit to full service.A review of cts shows no similar issues reported on this unit.Impact assessment summary: na.Root / probable cause code.Unknown.Root / probable cause summary.Refer to investigation summary.No further investigation needed at this time.Qa will continue to monitor and trend for similar issues.No capa at this time, these trends and issues are reported on during quality metrics review and during the management review meetings to consider input for corrective action.Complaint confirmed.No.Disposition summary.Unit remained in service.
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Incident reported by facility on (b)(6) 2020 for an event that occurred on (b)(6) 2020.Facility stated the table intermittently locking up with no movement.During the incident, patient was on the bed under anesthesia.Also, it did happen after the bed was moved horizontally.
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