G4:10dec2020.B4:14dec2020.The touchscreen was returned to the manufacturer for failure investigation (fi) analysis.The resistance ratio were out of specification.Fault are found on this returned touchscreen.Based on information provided and/or service performed it has been confirmed unit did not meet product specifications.The device was being used for treatment when the reported event occurred, and there is a relationship of the device to the reported problem.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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