The device was sent to a 3rd party for pm and informed the customer that the nav-ring wasn't working.The 3rd party requested that a philips field service engineer (fse) be dispatched to their site to replace the front bezel.The fse confirmed nav-ring required replacement.The fse replaced the v60 front bezel to resolve the issue.The device passed testing and was returned to service.It was determined that liquid ingress, due to variability of the assembly process, was the root cause of the reported failure.Upon further review, the reported issue has been deemed not reportable as the device was outside of clinical use when it was discovered; and does not present a potential risk of patient harm or injury.This issue occurred during periodic maintenance (pm).Based on this information, this complaint no longer meets regulatory reporting criteria.
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