The device history record (dhr) was not reviewed as there was no lot number provided however, a lot will not be released unless all criteria has been met.The sample was received for evaluation and was visually inspected.The reported issue was observed; all 8 lids were in the final locking position.The probability that the issue occurred during the assembly process is unlikely as the issue would have been visible during the inspection process.Instructions for use are provided with this product; however, it is possible that the user may not have operated the lid according to the instructions.This can occur if third party distributors break down the product from the original unit of measure and repackage the product inadvertently or mistakenly engaged the final lock during repackaging.An adverse trend has not been identified and this complaint will be retained and used for trending purposes.
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