This follow-up report is being submitted to relay additional information.The following sections were updated/corrected updated: b4, b5, d10, g4, h2, h3, h6.Corrected: h4.Complaint sample was evaluated and the reported event was confirmed.Visual examination of the returned product confirmed the presence of a hole in the top panel of the carton box.The inward puncture runs through both tyvek lids and the inner cavity.Sterility is compromised.The shrink wrap is missing and the tamper proof label has been cut.Device history record (dhr) was reviewed and no discrepancies were found.The likely condition of the part when it left zimmer biomet control is considered conforming based on the evaluation of the returned product and the dhr review.The root cause of the reported issue is attributed to transit damage.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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