The customer reported that their vital sign telemetry is experiencing continuous dropouts from the network.No harm or injury was reported.The customer will be sending this particular unit in for an exchange.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 if additional information becomes available.The following fields contains no information (ni), as attempts to obtain information were made, but not provided.Patient information.
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Details of complaint: the customer reported that the vital sign telemetry was experiencing continuous dropouts from the network.No patient harm or injury was reported.Investigation summary: nihon kohden technical support (nk ts) initiated an exchange.With the available information, a root cause cannot be determined.Device received into nk warehouse.The exchange unit was installed, and the issue was resolved.Comm loss is an error message displayed on individual bed tiles on the cns that alerts clinicians that the connection between the cns and the device it is monitoring has been lost.Potential causes of comm loss: network issues: the access points in the area where the issue is occurring may have been loaded with traffic or have a bad connection, or they may have experienced interference in the area causing the connectivity issues.If the network host table becomes unbalanced, comm loss could occur.If the telemetry device is approaching the range boundaries or out of range of an access point, it may experience comm loss.
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