Complaint device has been destroyed and is not available for evaluation.Therefore, this report is based solely on customer-provided information, which includes images of the complaint units.Images revealed that the box stitch joining the foam, wash label, and webbing containing the d-ring remained intact and did not fail; based on photos provided by the customer, failure of the malfunctioned product was in the foam.The investigation concluded that there was an excessive amount of force applied by the patient, causing the foam to tear.Overall, review of the pictures of the complaint devices did not reveal any visual manufacturing issues.The devices appear clean and the labeling is present and legible.Customer submitted photos of the failure indicate that the device performed as can be expected when the instructions for use (ifu) are not followed or certain steps are omitted during device application.Additionally, contraindications in the ifu provide a warning not to use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.According to the user submitted medwatch report and the patient¿s demeanor, this economy limb holder may not be the correct restraint device for this aggressive patient.The root cause for foam failure was identified as failure to follow the recommended ifu steps for application for use or use with a combative behavior, self-destructive behavior patient type which is contraindicated for this product.Historical complaint data review found two other complaints received for this device and failure in the last 2 years, both from this user facility.Posey has performed in-service with the customer and provided on-site training on 25 november 2019.Additional in-service re-training was completed on july 23, 2020.Due to complaints received that the event was recurring after re-training was performed, an internal investigation was launched resulting in the initiation of a change control to revise the ifu to include a warning that the failure may occur if the critical steps are not followed.Additional in-servicing with the user facility will take place upon completion.No further corrective or preventive actions are required at this time.Manufacturing reference file (b)(4).Device not available for return.
|