A philips field service engineer (fse) spoke to the customer.The fse determined the customer was asking for clarification on the values being displayed for this issue; there was no indication of an alarm failure noted by the fse.There was no product malfunction; this is considered a user training issue.A philips clinical specialist (cs) was able to provide the information on the values, as requested by the customer.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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