The investigation determined that a non-reproducible, lower than expected vitros k+ result was obtained from a single patient sample tested on a vitros 5600 integrated system.The initial result was lower than expected compared to the repeat vitros k+ result obtained from the same sample.A definitive assignable cause for the event could not be determined with the information provided.Pre-analytical sample processing could not be ruled out as a contributing factor.It was not possible to establish if the customer was following the sample collection device manufacturer¿s recommendation for sample centrifugation.Cellular debris due to poor sample preparation was likely present in the affected sample, although this could not be confirmed.An instrument malfunction and unexpected instrument performance cannot be ruled out as a likely contributor to the event.Diagnostic precision testing to assess instrument performance was not performed by the customer when requested.Based on historical quality control results a vitros k+ slide lot 4102-1034-8350 reagent performance issue is not a likely contributor to the event as all quality control results were within established ranges.Continual tracking and trending of complaints has not identified any signals that would point to a potential systemic issue with vitros k+ slide lot 4102-1034-8350.
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